Terms of Service

These terms and conditions aim to prescribe the conditions and procedures for membership registration, the rights, duties, and responsibilities of the 'Company' and the user, and other necessary matters in operating the StreamGPU service provided by SUGARCUBE (hereinafter referred to as the 'Company').

1. "Service" means the StreamGPU service and all related additional functions provided by the 'Company', and this service is provided 'AS IS' and 'AS AVAILABLE', and its functions and specifications may be changed without prior notice at the 'Company's' discretion.
2. "User" means a member or non-member who receives the 'Service' provided by the 'Company' in accordance with these terms and conditions.
3. "Member" means a person who has registered as a 'Member' by providing personal information to the 'Company' and can use the 'Service' provided by the 'Company'.
4. "Non-member" means a person who uses the 'Service' provided by the 'Company' without joining as a 'Member'.
5. "Failure" means a state in which core computing functions are completely interrupted for more than 10 consecutive minutes due to a problem with the infrastructure directly controlled by the 'Company', and partial performance degradation of the 'Service', intermittent connection failure, problems with external networks (ISP, etc.), errors in software installed by the 'Member', pre-announced inspections, and 'Member's' carelessness are excluded from the scope of 'Failure'.
6. "Credit" means a prepaid payment method for using the 'Service', and is divided into 'Paid Credit' and 'Free Credit'.
1. "Paid Credit" means 'Credit' purchased by the 'User' with cash for the purpose of using the 'Service'.
2. "Free Credit" means 'Credit' provided free of charge by the 'Company' through events, etc., has no monetary value, and its validity period and conditions of use may be changed or may expire without prior notice according to the 'Company's' policy.

1. These terms and conditions take effect when the 'User' agrees to the contents at the time of membership registration and the 'Company' announces them.
2. If a reasonable reason occurs, the 'Company' may amend (change, delete, or add) the contents of these terms and conditions within a range that does not violate the relevant laws. The revised terms and conditions will be announced on the 'Service' homepage from 7 days before the effective date, specifying the effective date and reason for revision, and may be notified to the email address registered at the time of membership registration. However, if the terms and conditions are revised to the disadvantage of the 'User', it is a principle to announce it at least 7 days before the effective date.

Matters not specified in these terms and conditions shall be governed by the provisions of the Telecommunications Basic Act, the Telecommunications Business Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc., and other relevant laws.

1. The use contract is established by the 'Company's' acceptance of the application for use and agreement to the contents of these terms and conditions by the person who wishes to use the 'Service' (hereinafter referred to as the 'Customer').
2. The 'Company' may not approve the application for a use contract that falls under any of the following items, or may terminate the use contract afterwards.
- If you applied using a name that is not your real name or the name of another person
- If the contents of the application for use contract were falsely stated or omitted
- If you applied for the purpose of undermining social peace and order or good morals
- If you intend to use this 'Service' for illegal or improper purposes
- If you use it for purposes that cause excessive network traffic or system resources in the 'Company's' reasonable judgment, such as cryptocurrency mining, streaming and game servers, spam mail sending, torrent (P2P), etc.
- If it causes excessive PPS (Packet Per Second) in the 'Company's' reasonable judgment and interferes with the 'Service' use of other 'Users'
- If you apply in violation of any other matters determined by the 'Company'

If it is determined that you have caused significant damage to other 'Users' or the 'Company' by violating the above matters,

The 'Company' may claim compensation from the customer for damages caused by the violation.

In addition, if the 'Company' restricts or terminates the 'Service' use based on the violation, the usage fee will not be refunded.

1. 'Service' use is operated 24 hours a day, 365 days a year, as a rule, as long as there are no special business or technical obstacles for the 'Company'.
2. The 'Company' may temporarily suspend the 'Service' on a day or time determined by the 'Company' for regular system inspection, expansion, and replacement, and temporary suspension of the 'Service' due to scheduled work will be announced in advance.
3. The 'Company' may not be able to give prior notice in case of 'Service' interruption due to uncontrollable reasons (disk 'Failure' without intention or negligence of the system administrator, system down, natural disasters, national emergencies, etc.), and will not notify in case of system interruption due to the intention or negligence of others (telecommunication carriers, etc.).

1. The 'Company' shall enable the 'User' to use the 'Service' on the 'Service' provision start date applied for, unless there are special circumstances.
2. The 'Company' has the duty to provide continuous and stable 'Service' in accordance with these terms and conditions. However, cases corresponding to Article 12 (Disclaimer) are exceptions.
3. The 'Company' shall not leak or distribute the 'User's' personal information acquired in the process of providing the 'Service' to others without their consent and shall strive to protect it. However, this is not the case if there is a request from a related agency for investigation purposes in accordance with the relevant laws or a request from the Information and Communication Ethics Committee.

1. The 'User' must write all matters based on facts when applying for membership or changing member information, and if false or other people's information is registered, they cannot claim any rights related to the use of the 'Service'.
2. The 'User' must comply with the matters stipulated in these terms and conditions, notices related to the 'Service', and related laws, and must not engage in acts that interfere with the 'Company's' business or damage the 'Company's' reputation.
3. The 'User' has the duty to back up all data stored in the 'Service', and must prepare for data loss through regular backups.
4. The 'User' is responsible for all consequences arising from neglect of management and fraudulent use of the ID and password assigned to the 'User'.

1. 'Credit' is divided into 'Paid Credit' purchased by the 'Member' with cash and 'Free Credit' provided by the 'Company' through events, etc.
2. When paying for 'Service' usage fees, 'Free Credit' is used (deducted) before 'Paid Credit'.
3. 'Paid Credit' can be refunded in cash as stipulated in Article 10.
4. 'Free Credit' is not converted to cash or refunded, and can only be used according to the validity period and conditions of use determined by the 'Company'. 'Free Credit' that has expired will automatically expire.
5. If a 'Member' terminates the 'Service' use contract, the unused 'Paid Credit' will be refunded in accordance with Article 10, and all 'Free Credit' will expire immediately.

1. The 'Member' may request a refund of the balance of 'Paid Credit' held in the account at any time.
2. At the time of refund, the 'Company' may deduct 10% of the refund amount as a refund fee. However, if the refund occurs due to the 'Company's' fault, the refund fee will not be deducted.
3. 'Free Credit' provided free of charge through promotions, events, etc., is not included in the refund target of this article.
4. Final refund amount = (Balance of 'Paid Credit' held by the 'Member') - (Refund fee)

1. The 'Credit' compensation stipulated in this article is the sole and exclusive remedy of the 'Company' for the 'Member's' damages due to 'Service' 'Failure'. Therefore, the 'Member' cannot claim additional compensation for damages (business loss, data loss, etc.) other than the 'Credit' compensation stipulated in this article.
2. The 'Company' is not responsible for indirect, consequential, special, or punitive damages such as loss of business opportunities, loss of expected profits, data loss, or damage to credit, even if the 'Company' was notified of the possibility in advance.
3. If a 'Member' suffers damages because they cannot use the 'Service' due to the 'Company's' fault, the 'Company' will compensate in accordance with this article. However, the claim for damages is limited to cases where it is received in writing within 3 months from the date the cause occurred.
4. The 'Company's' liability for damages for interruption or 'Failure' of the 'Service' is limited to the usage fee for the immediately preceding one month of the 'Service' paid by the 'Member' to the 'Company' (if the 'Service' usage period is less than one month, the corresponding usage period).
5. Notwithstanding the other provisions of this article, if the 'Service' is interrupted for more than 2 consecutive hours, the 'Company' will compensate by paying 'Credit' equivalent to 3 times the 'Failure' time, and this is considered to have finally fulfilled the 'Company's' liability for damages under these terms and conditions.

In this case, a fractional hour of less than 1 hour is considered as 1 hour for calculation.
6. The provisions for compensation for damages in this article do not apply to damages caused by the 'Company's' intention or gross negligence.
7. If a 'Member' claims compensation for damages in accordance with this article, the 'Company' may investigate the 'User's' 'Service' usage records and related data to the extent necessary to verify whether the claim is justified.

The 'Company' is not responsible for damages caused by any of the following reasons.

1. If the 'Service' cannot be provided due to force majeure such as natural disasters, war, terrorism, civil strife, national emergencies, changes in laws, orders and dispositions of government agencies, or equivalent circumstances
2. Damages caused by the 'User's' intention or negligence. The following are examples.
1. Damages due to neglect of management or fraudulent use of ID, password, API Key, etc., assigned to the 'User'
2. If data is lost due to neglect of backup of data, information, materials, etc., stored in the 'Service' by the 'Member' (the primary responsibility for data preservation and backup lies with the 'User'.)
3. If damages occur because the 'Member' did not notify the 'Company' in advance of a problem that occurred while using the 'Service'
4. Damages caused by the 'Member' providing false information or not properly familiarizing themselves with the information provided by the 'Company'
5. If a 'Failure' occurs in the 'Service' due to an error in the application or software installed and used by the 'Member', or a change in the OS and security settings
6. Damages caused by the 'Member' using the 'Service' improperly or in a manner contrary to the 'Company's' policy
3. Reasons that may inevitably occur due to the nature of the 'Service'. The following are examples.
1. 'Service' interruption due to pre-announced inspections and maintenance work
2. Damages caused by the 'User's' neglect of confirmation, although regular and temporary inspections for 'Service' improvement were announced in advance
3. If a 'Failure' occurs in the use of the 'Service' due to a problem with the 'User's' system environment or network environment
4. If the 'Service' is restricted or a 'Failure' occurs due to a system load caused by the 'User's' excessive traffic generation, resource use, or abnormal access
5. Partial performance degradation of the 'Service', intermittent connection failure, problems with external networks (ISP, etc.)
4. Damages caused by the act of a third party. The following are examples.
1. If 'Service' provision is interrupted due to 'Failure' of the telecommunications 'Service' provided by the telecommunications carrier
2. If 'Failure' or data damage occurs despite the 'Company' having taken reasonable technical protection measures to prevent illegal intrusion from the outside (hacking, Distributed Denial of Service (DDoS) attacks, malware distribution, etc.)
3. Any disputes and damages arising from the use of the 'Service' between 'Users' or between 'Users' and third parties
5. Other damages occurred without the 'Company's' intention or gross negligence
1. Loss of expected revenue using the 'Service' or additional damages caused by materials obtained through the 'Service'

These terms and conditions will be effective from August 28, 2025.